Privacy Policy
1. Overview
ProtoClinical operates this store and website to provide you with a curated shopping experience (the "Services"). As a company based in Brazil and powered by Shopify, we are committed to protecting your personal information. This policy explains how we collect, use, and disclose your data in compliance with the LGPD (Brazil), GDPR (EU/UK), and applicable US State Laws.
2. Data We Collect
- Contact Details: Name, shipping address, phone, email.
- Financial Info: Payment history via secure gateways (Stripe/PayPal).
- Technical Data: IP address, device type, cookies.
Contextual Data
Health-Related (Optional):
If you consult our support for skincare or supplement advice, we may process voluntarily provided information regarding:
- Skin Type / Conditions
- Dietary Preferences
3. How We Disclose
We share data strictly to fulfill contracts:
- Shopify: Platform provider.
- Korealy: Logistics (South Korea shipping).
- Processors: Local Gateways & Global processors.
- Marketing: Google/Meta (Opt-out available).
4. International Transfer
As a global operation, your data travels:
- Storage: Canada/USA (Shopify Servers)
- Fulfillment: South Korea (Shipping Data)
5. Your Rights (LGPD, GDPR & US Law)
Request a copy of your data file.
Fix errors or request "Right to be Forgotten".
Decline targeted advertising or data sales.
Confirm processing existence & revoke consent.
6. Security & Retention
Data is retained only as long as necessary for services, tax compliance, or legal disputes. While we leverage Shopify's enterprise-grade security, no system is 100% secure. We encourage the use of strong passwords.
7. Contact DPO
Questions about privacy? Contact our Data Protection Officer.
ProtoClinical
Avenida Aviação, 3557, Apucarana, PR, 86800-000, Brazil
Email: support@theprotoclinical.com