FAQ

Orders are fulfilled through logistics partners in South Korea and shipped with tracking.

Processing normally takes 1–5 business days before dispatch. This is separate from carrier transit time.

After dispatch, the current checkout estimates are Standard 7–14 days, Economy 5–7 days and Express 3–5 days. Availability depends on destination, weight and product restrictions.

Standard Shipping is currently DDP only for the United States, Germany, the Netherlands and Sweden. Other destinations are DDU unless checkout explicitly states otherwise, meaning the recipient pays customs duties, VAT, import taxes and local clearance charges.

From July 1, 2026, Standard Shipping is DDU for supported European destinations outside Germany, the Netherlands and Sweden. Standard is unavailable for the Czech Republic, Hungary, Portugal, Denmark, Greece, Bulgaria, Croatia, Cyprus, Estonia, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia and Slovenia. Economy or Express must be selected when offered.

Our logistics provider requires valid seller IOSS information for Standard shipments to Belgium, Austria, Finland and France. During the transition period, some shipments may still be processed without it, but enforcement can begin at any time without prior notice. Without the required information, Standard Shipping may be unavailable, held or not processed.

Carrier coverage, destination, parcel weight, postal code, product restrictions and required importer information determine the methods offered. The options displayed at checkout are the current options for that cart.

Yes. Customs inspections, remote-area delivery, public holidays, carrier disruption and missing importer information may cause delays.

Tracking details are provided after dispatch. Contact support if the carrier has not updated the shipment for an extended period.

Contact support within 7 days after delivery. A return must be approved before it is shipped back.

It must be unused, unopened, in original packaging and in resalable condition, with seals, labels and included documentation intact.

No. Opened or used cosmetics, personal-care products, food, supplements and other hygiene-sensitive or perishable goods are not returnable unless applicable law requires otherwise.

For a change-of-mind return, the customer pays return shipping and related duties. Original shipping charges are non-refundable unless applicable law requires otherwise.

If a parcel is refused, unclaimed or returned because duties, VAT, import taxes or clearance charges were not paid, actual non-recoverable shipping, return, customs, storage, clearance and handling costs may be deducted from an approved refund to the extent permitted by applicable law.

Contact support promptly with your order number and clear photos of the product, packaging and shipping label.

The refund is issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional processing time.

No. ProtoClinical is a multi-brand retailer. Product formulas, claims, certifications and testing belong to the individual brands and manufacturers.

Read the product page, ingredient list, package directions and brand documentation. A featured ingredient does not establish concentration or clinical performance unless the manufacturer provides that information.

Yes. Brands may update packaging while the product remains in circulation. Review the received label and ingredient list before use.

Email support@theprotoclinical.com. The business address is Avenida Aviação, 631, Apucarana, Paraná, 86807-000, Brazil.

Compare the four COSRX Korean Toner Pad formats by their listed pad count and essence volume, then review the selected product's images, ingredient list and directions before ordering.

Browse Live orals products by the listed toothpaste, mouthwash, solid-tablet and kit formats. Review the selected product's images, ingredient information and directions before ordering.

Browse Korean Cleansing Oil, Balm, Gel & Foam to compare listings titled cleansing oil, cleansing balm, gel cleanser and cleansing foam. For current foam listings, browse Korean Cleansing Foams by exact product title and listed size. For current water listings, browse Cleansing Waters by exact product title and listed size. For current powder listings, browse Korean Cleansing Powders by exact product title and listed size. On the selected product page, review the listed size, images, ingredient information, directions and current availability before ordering.

Compare Korean sunscreen formats by the listed product format, SPF and PA rating, size and product information. For listings titled sun serum, essence or fluid sunscreen, browse Sun Serums & Fluids. Review the selected item's label, ingredient information, directions and current availability before ordering.

Start with PDRN vs Peptides: Compare Korean Skincare Listings, then browse PDRN Skincare and Peptides as separate ingredient-label collections. Compare the exact product name, listed ingredient information, size, directions and current availability on the selected product page before ordering.

Browse Korean Masks by listed format, including sheet masks, gel masks and sleeping masks. On the selected product page, compare pack quantity or size when listed, ingredient information, directions and current availability before ordering.

Start with Cleansing Oil vs Cleansing Balm: Compare Korean Skincare Listings to browse the oil and balm formats listed in this catalog. For current oil listings, browse Korean Cleansing Oils. For current balm listings, browse Korean Cleansing Balms. On the selected product page, compare the exact product name, listed format, size, ingredient information, directions and current availability before ordering.

Browse Korean Toners & Essences by the listed toner and essence formats. On the selected product page, compare the exact product name, listed size, ingredient information, directions and current availability before ordering.

9wishes PDRN Collagen Ampoule 30ml is listed as an ampoule, while Abib PDRN Collagen Overnight Mask Firming Jelly 80ml is listed as an overnight mask. Compare the exact product title, listed size, images, ingredient information, package directions and current availability before ordering.

MEDICUBE PDRN Pink Niacinamide Whip Cleanser 120g and MEDICUBE PDRN Pink Glutathione Capsule Cleansing Foam 120g are listed as 120g cleansing foams. The first title includes PDRN and Niacinamide; the second includes PDRN and Glutathione. Compare the exact product title, images, ingredient information, package directions and current availability before ordering.

COSRX One Step Original Peptide Collagen Lifting Glow Pad, 100 Pads is listed as a toner pad; COSRX The 6 Peptide Skin Booster Serum 150ml as a 150 ml serum; COSRX Airy-Light Invisible Sun Stick SPF50+ PA++++ 19g as a 19 g sun stick; and COSRX Advanced Snail Mucin Glass Glow Hydrogel Mask 34g X 3ea as a three-piece hydrogel mask set. These are different listed formats, so compare the exact product title, size, selected option, images, listed ingredient information, package directions and current availability before ordering.

Browse Korean Mascara to compare current listings by exact product title and listed format. You can also explore Eye & Brow Makeup. On the selected product page, review images, package directions and current availability before ordering.

Browse Lip Makeup to compare listings by exact product title and listed format, including tint, lipstick, gloss, liner, lacquer and lip-plumper listings. For current tint listings, browse Korean Lip Tints by exact product title, listed size and selected option. For current lipstick listings, browse Korean Lipsticks by exact product title, listed size and selected option. You can also explore Makeup. On the selected product page, review the selected option, images, package directions and current availability before ordering.

Browse Arencia Korean Cleansers to compare listings by exact product title, listed size, images, ingredient information and package directions. You can also view Korean Facial Cleansers for a broader category. Review current availability on the selected product page before ordering.