Frequently Asked Questions

All orders are dispatched directly from our clinical fulfillment center in Seoul, South Korea via our logistics partner, Korealy. This ensures you receive authentic, fresh formulations directly from the source of K-Beauty innovation.

Not for mainland USA orders. For Zone C (USA Mainland), we utilize the DDP (Delivered Duty Paid) method, meaning we pre-pay all import fees and taxes for you. The price you see at checkout is the final price you pay.

For Zone A (Germany, France, etc.), our Standard Shipping is fully DDP-compliant. Local VAT and import taxes are pre-paid by ProtoClinical, ensuring your package clears customs smoothly without additional charges upon arrival.

Yes. These regions are part of Zone B, which operates under DDU (Delivered Duty Unpaid) terms. Local customs authorities may hold your package for tax collection; these fees are the customer's responsibility. We recommend selecting VIP Express for the most efficient customs clearance in these regions.

• Standard Shipping: 7–21 business days; most economical and tax-inclusive for USA/EU.
• Priority Economy: 5–12 business days; includes Full Insurance and signature requirement.
• VIP Express: 3–5 business days; our fastest service with priority handling and Full Insurance.

To maintain our clinical quality standards, every order undergoes an inspection protocol. All orders are processed and dispatched within 1 to 5 business days.

"Porch Piracy" refers to the theft of a package after it has been marked as "Delivered" by the carrier.

• Economy and VIP Express tiers include insurance that covers theft after delivery.
• Standard Shipping includes tracking but does not cover theft once the carrier confirms delivery at your location.

We offer tiered rewards for USA customers:

• Orders $99+: Free Standard Shipping.
• Orders $170+: Free upgrade to VIP Express (Fastest & Insured).

For Zone A (EU, Japan, Singapore):

• Orders $80+: Free Standard Shipping (Tax Included).
• Orders $170+: Free VIP Express (Fastest & Insured).

Customers are responsible for providing accurate shipping details. If a package is returned to South Korea due to an incorrect address or refusal to pay local taxes (in DDU zones), a $25 USD restocking fee plus original shipping costs will be deducted from your refund to cover international return logistics.

Yes. We guarantee 100% authenticity on every item. Each product is traceable and shipped directly from our fulfillment center in Seoul, South Korea, eliminating any risk of counterfeiting through third-party intermediaries.

Our curation team selects only brands that adhere to South Korea’s rigorous manufacturing standards. Additionally, every batch undergoes a quality inspection protocol by our logistics team before being dispatched.

Korealy is our exclusive logistics partner in Seoul. They work directly with manufacturers and authorized distributors in South Korea, ensuring the product leaving the factory is the same one arriving at your door with original safety seals intact.

All our supplements and food items are produced under K-FDA (Korean Food & Drug Administration) standards. However, individual tolerance varies, and we strongly advise reviewing the full ingredient list to identify potential allergens.

It is strongly recommended. While our products are available over the counter, you should consult a healthcare professional before starting any new supplementation, especially if you are pregnant, nursing, or under medical treatment.

Yes. Dietary supplement statements have not been evaluated by local health authorities (such as the FDA or EFSA) and are not intended to diagnose, treat, cure, or prevent any disease.

Many Korean products use the YYYY/MM/DD format. Look for the terms "제조" (Manufactured Date) and "까지" (Expiration Date). We guarantee that all items leave our facility with adequate shelf life for safe use.

To preserve the efficacy of clinical formulas and the freshness of food items, we recommend storage in a cool, dry place away from direct sunlight. Specific items may include instructions for refrigeration after opening.

Full ingredient lists are available on our product pages. For skincare, always perform a "patch test" on a small area. For supplements, consume a reduced amount initially to test your tolerance.

The majority of modern Korean brands follow "Cruelty-Free" practices. South Korea has strict regulations aimed at banning animal testing for cosmetics, prioritizing clinical and alternative testing methods.

No. Due to strict hygiene and safety protocols, we only accept returns for items that are unopened, unused, and in their original sealed packaging with all safety seals intact.

You have 14 days from the date of delivery to request a return. Due to the international nature of our logistics, requests made after this 14-day period cannot be accepted.

All approved returns must be shipped back to our central fulfillment facility in South Korea. You must contact support to receive approval and the specific return address before shipping any items.

The customer is responsible for all costs associated with returning the item to South Korea, including shipping fees and any applicable duties. Original shipping fees paid at checkout are non-refundable.

No. Products purchased as a Bundle or Kit (e.g., Glass Skin Kit) are considered a single unit and must be returned as a complete set in original sealed condition. We do not accept partial returns of bundles.

Please inspect your order upon reception and contact us within 48 hours of delivery. You must provide your Order Number and clear photos of the damaged item and the shipping label to support@theprotoclinical.com.

If a package is refused due to unpaid import taxes (in DDU zones) or remains unclaimed, a $25 USD restocking fee will be deducted from your refund to cover the costs of international return logistics.

Order cancellations are only possible before the order has been processed and shipped. Once an order has been dispatched from our Korean facility, it can no longer be canceled.

Once your return is received and inspected, we will notify you of the approval. Approved refunds are processed back to the original payment method within 10 business days.

We are committed to resolving any concerns directly with our customers. Please contact our support team at support@theprotoclinical.com before initiating a chargeback or dispute, as we can typically resolve the issue much faster.

We strongly recommend conducting a “patch test” on a small area of skin (such as the inner wrist or behind the ear) 24 hours prior to full application. This helps identify individual sensitivities before incorporating the product into your daily routine.

No. The products sold on our site are legally defined as cosmetics and are intended for cleansing, beautifying, and altering the appearance. They are not intended to diagnose, treat, or cure medical skin conditions like eczema or psoriasis.

Our dietary supplements are manufactured under strict South Korean standards, but they are not intended to replace a balanced diet or treat diseases. You should always consult with a qualified healthcare provider before starting any new supplement.

While many clinical-grade Korean products are formulated for safety, we advise all pregnant or nursing customers to consult their physician before use. It is important to review the full ingredient list with your doctor to ensure safety for your specific needs.

Our curated products are developed with high-quality ingredients often tested for safety on various skin types. However, because every skin profile is unique, we recommend starting with our "Core Regimens" designed for gentle, synergistic results.

Yes, our products are generally designed to work together. To achieve the best "Glass Skin" results, we recommend following our pre-configured Ritual Sets, which ensure the active ingredients complement each other without causing irritation.

Discontinue use immediately and rinse the area with cool water. If you experience a reaction to a supplement, stop consumption and consult a medical professional. Please report the incident to support@theprotoclinical.com so we can document it and assist you.

Most Korean products use the format YYYY/MM/DD. "제조" indicates the date of manufacture, while "까지" indicates the expiration date. We ensure all items are shipped with a fresh shelf life directly from our Korean facility.

Yes, a full list of ingredients is provided on each product page and on the physical packaging. It is the customer's responsibility to review these lists for potential allergens or ingredients restricted in their specific country.

Clinical skincare and supplements often require consistent use to show significant changes. While some products offer immediate hydration, long-term results typically manifest after 4 to 8 weeks of regular use, depending on individual skin and health profiles.