Refund policy
/* PROTOCLINICAL GLOBAL DESIGN SYSTEM
Concept: Clinical Authority / Swiss Design
Strict adherence to Brand Book v1.0
*/
/* 1. RESET GLOBAL & FUNDO */
* {
box-sizing: border-box;
-webkit-font-smoothing: antialiased;
border-radius: 0px !important; /* Regra de Ouro: Sem cantos arredondados [cite: 13] */
}
body, html {
margin: 0;
padding: 0;
background-color: #FFFFFF; /* Branco Absoluto [cite: 12] */
font-family: 'Inter', sans-serif; /* Fonte Oficial [cite: 9] */
color: #00205B; /* Deep Navy para textos [cite: 11] */
}
.pc-policy-wrapper {
max-width: 1100px;
margin: 0 auto;
padding: 0 20px 80px 20px;
}
/* 2. HEADER - CORREÇÃO DE CONTRASTE (Imagem enviada) */
.pc-header-main {
background-color: #00205B; /* Deep Navy [cite: 11, 32] */
color: #FFFFFF !important; /* Texto obrigatoriamente branco para legibilidade [cite: 12, 35] */
padding: 80px 40px;
margin-bottom: 60px;
text-align: left; /* Alinhamento Suíço [cite: 17, 37] */
}
.pc-label {
font-size: 12px;
font-weight: 700;
letter-spacing: 2px;
text-transform: uppercase;
display: block;
margin-bottom: 15px;
color: rgba(255, 255, 255, 0.8);
}
.pc-title-primary {
font-size: 48px;
font-weight: 700; /* Inter Bold [cite: 9] */
margin: 0;
letter-spacing: -0.03em; /* Kerning negativo para precisão [cite: 9] */
line-height: 1;
color: #FFFFFF !important;
}
.pc-subtitle {
font-size: 18px;
font-weight: 400;
margin-top: 20px;
color: rgba(255, 255, 255, 0.9);
}
/* 3. TIPOGRAFIA DE SEÇÃO */
.pc-section-title {
font-size: 20px;
font-weight: 700;
text-transform: uppercase;
margin: 60px 0 30px 0;
padding-bottom: 10px;
border-bottom: 2px solid #00205B; /* Linha de autoridade */
display: block;
}
.pc-subsection-title {
font-size: 16px;
font-weight: 600;
text-transform: uppercase;
margin-bottom: 15px;
color: #00205B;
}
.pc-text {
font-size: 15px;
line-height: 1.7;
margin-bottom: 20px;
color: #00205B;
}
/* 4. GRIDS LOGÍSTICOS */
.pc-grid-methods, .pc-grid-insurance {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 1px; /* Linha de separação técnica */
background-color: #E5E5E5; /* Bordas Cinza Muito Claro [cite: 12] */
border: 1px solid #E5E5E5;
margin: 30px 0;
}
.pc-method-card, .pc-insurance-item {
background: #FFFFFF;
padding: 25px;
}
/* 5. TABELA TÉCNICA (Customs) */
.pc-table-customs {
width: 100%;
border-collapse: collapse;
margin: 30px 0;
}
.pc-table-customs th {
background-color: #F5F7FA; /* Cinza Gelo/Laboratório [cite: 12] */
color: #00205B;
text-align: left;
padding: 15px 20px;
font-size: 13px;
text-transform: uppercase;
border: 1px solid #E5E5E5;
}
.pc-table-customs td {
padding: 20px;
border: 1px solid #E5E5E5;
font-size: 14px;
}
.pc-row-highlight {
background-color: #F5F7FA; /* Destaque estéril [cite: 12, 30] */
}
/* 6. CAIXAS DE ALERTA (Segurança Jurídica) */
.pc-alert-box {
padding: 30px;
margin: 40px 0;
border: 1px solid #E5E5E5;
}
.pc-alert-warning {
background-color: #F5F7FA;
border-left: 5px solid #00205B;
}
/* DESTAQUE CRÍTICO: Custo de Devolução para Coreia */
.pc-alert-critical {
background-color: #00205B; /* Deep Navy */
color: #FFFFFF;
border: none;
}
.pc-alert-critical strong {
color: #FFFFFF;
}
/* 7. LISTAS CLÍNICAS */
.pc-list-clinical {
list-style: none;
padding: 0;
margin: 25px 0;
}
.pc-list-clinical li {
padding-left: 25px;
position: relative;
margin-bottom: 15px;
font-size: 15px;
}
.pc-list-clinical li::before {
content: "+"; /* Sinal de Mais da Logo */
position: absolute;
left: 0;
color: #00205B;
font-weight: 700;
}
/* 8. FOOTER & LINKS */
.pc-policy-footer {
margin-top: 80px;
padding-top: 40px;
border-top: 1px solid #E5E5E5;
text-align: center;
}
.pc-link {
color: #00205B;
font-weight: 700;
text-decoration: none;
border-bottom: 1px solid #00205B;
}
/* RESPONSIVIDADE */
@media (max-width: 768px) {
.pc-grid-methods, .pc-grid-insurance {
grid-template-columns: 1fr;
}
.pc-title-primary {
font-size: 32px;
}
.pc-header-main {
padding: 60px 20px;
}
}
OFFICIAL PROTOCOL v2.1
SHIPPING & RETURNS
Global Logistics from Seoul, South Korea.
I. SHIPPING INFORMATION
1. Processing & Timeframes
All orders are processed within 1-3 business days. Transit times depend on the selected method at checkout:
Standard Shipping
7–21 Business Days
Priority Economy
5–12 Business Days
VIP Express
3–5 Business Days
2. Customs & Import Duties (DDP vs. DDU)
| Region | Import Policy |
|---|---|
| USA (Mainland), EU, Japan, SG | Taxes Included (DDP). ProtoClinical covers all import fees. |
| Canada, UK, Oceania, Switzerland | Customer Responsibility (DDU). Local customs may apply taxes. |
REFUSED DELIVERIES: If a package is refused due to unpaid customs duties (DDU zones), a $25 USD restocking fee will be deducted from your refund.
3. Shipping Insurance & Porch Piracy
Insured Shipping (Priority/VIP)
Includes Full Loss/Damage Insurance and Signature Requirement. 100% refund or reshipment guaranteed.
Standard Shipping (Non-Insured)
Includes tracking only. Does not cover theft after delivery (Porch Piracy).
4. Incorrect Address Policy
If a package is returned to South Korea due to an incorrect address or failed delivery attempts, the customer is strictly responsible for the original shipping costs + return shipping fees for reshipment.
II. RETURNS & REFUNDS
1. Clinical Hygiene Policy (Strict)
Due to health and safety regulations, eligibility for a return is strictly enforced:
- Items must be UNOPENED and UNUSED.
- Original safety seals must be 100% intact.
- Packaging must be in its original, untampered condition.
RETURN SHIPPING COSTS: The customer is solely responsible for all costs associated with shipping the item back to our facility in South Korea. ProtoClinical does not provide prepaid return labels for change-of-mind returns.
2. Bundle & Kit Integrity
Products purchased as a Bundle or Kit (e.g., Ritual Sets) are considered a single unit. We do not accept partial returns. The entire kit must be returned sealed to maintain refund eligibility.
3. European Union Rights
Per EU Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which were unsealed after delivery due to health protection and hygiene reasons.
III. DAMAGES & ERRORS
Report defective items or incorrect products within 48 hours of delivery. You must provide your Order Number and clear photographic evidence of the product and shipping labels.
For the complete legal framework, please view our Full Policy Terms & Conditions.